30-Day Satisfaction Guarantee
Every order is covered. If you're not happy with your map, tell us and we'll make it right.
What we'll do
Reprint
If there's a typo, the color looks different on paper, or the image wasn't what you expected, we reprint free and ship a new one.
Redesign
If you want to change the locations, style, or layout, we'll rebuild it with you and reprint.
Refund
If it's still not right, full refund to the original payment method. No guilt trips. 3–5 business days back on your card.
The details
- How long do I have?
- 30 days from the day the order arrives (or from purchase for digital downloads).
- Do I have to return the print?
- No. We don't require returns for damaged items or errors on our end. For general dissatisfaction on undamaged prints, we may send a prepaid return label so we can recycle the print responsibly, but we won't ask you to pay for return shipping.
- What about typos I entered myself?
- Email hello@mapsofus.com within 24 hours of ordering and we'll catch the print before production, no charge. After it's printed, typos still qualify for a reprint under the guarantee, but we'll ask you to double-check the revised design before we ship again.
- Does it cover the digital download?
- Yes. If you're unhappy with the digital file for any reason, email us for a redesign or refund. We can't un-send the file, but we can always refund the purchase.
- How do I start a claim?
- Email hello@mapsofus.com with your order number and a photo or screenshot. We reply within one business day.
Why we offer this
We make gifts. Every order is someone handing a meaningful object to someone they love. If that object isn't right, doesn't feel right, doesn't look right, or arrives after the moment, the whole point is lost.
So we'd rather eat the cost of a reprint than have a disappointed giver or recipient. It's not a clever marketing promise. It's how we'd want to be treated.